Why did my recharge not happen?
Sometimes, we face delay from the telecom networks and they do not respond within a few seconds. Speedy Recharge instantly begins trying to recharge your number. In such a scenario we keep trying for 2 hours repeatedly. In this time, if we get connectivity, your recharge is delivered. But if after trying for upto 2 hours, the recharge does not happen, we automatically refund your money. The only reason why at times your recharge does not happen is because the telecom networks do not always enjoy a very reliable connectivity.
How do I get the refund of the money I paid to recharge?
If after our retrying to process your order for upto 2 hours, you do not get your recharge in 2 hours, we will automatically refund your money into your Speedy Recharge Cash account for your later use. Please be assured that your money is kept safe by Speedy Recharge only to recharge. In a rare scenario if your money still does not appear in your Speedy Recharge account after 2 hours, please immediately write an email to email@example.com with your order number. However, this is a very rare situation and your money will get refunded in your Speedy Recharge cash after 2 hours, should the recharge fail.
How does refund work on Speedy Recharge?
Your money gets refunded as Speedy Recharge Cash. This is your money available in your account for your next order. When your recharge order is not successful and we have tried repeatedly for upto 2 hours, we refund your money in Speedy Recharge cash. We thought of this because every other method of refunding your money, whether to your bank account or credit card account takes time. As soon as we refund your money into Speedy Recharge Cash, it is available for your use to recharge on Speedy Recharge the next time. Speedy Recharge cash is a simple and secure way to store your money at Speedy Recharge. However if you are still keen to transfer this refund to your bank or credit card account, all you need to do is go to your account and click on transfer to bank.
How do I use Speedy Recharge Cash to pay for my next Order?
If you have Speedy Recharge cash balance, we automatically use it to pay for your next order. It is this simple! You don’t have to do anything. If you have Speedy Recharge cash, on getting your next order on Speedy Recharge, we will automatically use this money. In such a case you will see a pre-checked check box on the payment mode screen saying “Use my Speedy Recharge cash”. This is just like any other mode you could have chosen – bank account, credit card, and so on. But if you have Speedy Recharge cash, we use it for you. It’s this simple! If the value of your order is greater than your Speedy Recharge cash balance, we will ask for the remainder amount to be paid from your bank.